Year

2019

Product

Digital Strategy

Designed for

Warner Music Group

Making Coldplay's The Everyday Life Concert more sustainable

coldplay main image
coldplay main image
coldplay main image
coldplay main image
coldplay main image
coldplay main image

Industry Challenge

Tours are essential for artists, generating 75% of their income but causing significant environmental impact. Coldplay paused touring until it becomes environmentally beneficial, raising the question: How can WMG ensure the success of their artists' releases if touring is reduced or eliminated? Our team (Yuhan Wu, Xinzi Wang, Josh Chan, Kunjira Apichonbut) developed a digital strategy for pre-concert, live concert, and post-concert stages.

Market Research

Coldplay's diverse fan base includes Gen X, millennials, and Gen Z, each with different preferences: Gen X: Value real-life performances, less tech-savvy. Millennials: Seek emotional and new experiences, value both real-life and online experiences. Gen Z: Rely on social media, easily influenced online.

customer journey
customer journey
customer journey
customer journey

Strategies

1. Engaging Experience: Ensure a seamless journey at every touchpoint. 2. Group/Sub-culture Marketing: Create online community spaces for fan engagement and exclusive content. 3. Collaboration: Partner with eco-friendly brands to expand the customer base and enhance brand image.

point #1 awareness
point #1 awareness
point #1 awareness
point #2 purchase
point #2 purchase
point #2 purchase
point #3 pre-concert
point #3 pre-concert
point #3 pre-concert
point #3 pre-concert
point #3 pre-concert
point #3 pre-concert
point #3 pre-concert social media content
point #3 pre-concert social media content
point #3 pre-concert social media content
point #3 pre-concert social media content
point #3 pre-concert social media content
point #3 pre-concert social media content

.

point #4 concert
point #4 concert
point #4 concert
point #4 concert
point #4 concert
point #4 concert
point #5 post-concert
point #5 post-concert
point #5 post-concert
point #5 post-concert
point #5 post-concert
point #5 post-concert

Feedback from Warner Music Group

"You understand the fact that they [Coldplay] are very charity-driven... I really enjoyed how you also look outside the specific world of Coldplay, and included other eco-friendly brands like Katherine Hamnett... I really enjoy the suggestion of having Coldplay with second-hand instruments that would be sold and donated to charity. I doubt if they would do it but that's a very nice idea. Some other things I like is how you tier the purchases of experiences. You've made it clear that each tier will have specific benefits. That's exactly what I wanted to see." Tiago Correia, Global Digital Business Development Strategist, Warner Music Group